Anyone else has problems playing DRM content ?

[MovieResort]

I have problems playing the new DRM content..
When trying to play a movie, Windows Media Player is trying to grab a license, but nothin happens. It only appears a grey window-box..

Anyone else has this problem ??

[xpc]

depends you just might be missing a codec thats not on microsofts codec list. i had to get xvid to watch some movies it wouldnt play in windows media and i got an error when it tried to find the codec but once i installed the codec everything worked fine.

[MovieResort]

I don't think it's the codecs, cause all other movies play.
It just doesn't do anything when trying to get the license

[xpc]

oh sorry i read ur post wrong. :D :roll:

[AB-Rob]

Please try installing windows media player 9 from the http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
if there are further issues after that, please notify me.

[MovieResort]

yeah I allready had the newest version, but now installed it again...
but the result is still the same..

[AB-Rob]

Do you have a custom language set up in windows?

[MovieResort]

I have a german windows version if you mean that :?:

[AB-Rob]

Do me a favour and install the windows language through the control panel.
So it shows EN as a choice in the language bar.

[MovieResort]

I changed it to EN but it still won't play

[tbm]

do you have an firewall installed or a router ??

look loke it is impossible to get the license through a firewall. I tried license on other content same problem, just a grey window with nothing in it and the play button is disabeled.

until now no one could help me.

sorry seems tobe the wrong idea! I just found out that the html code which should be displayed is transmitted, but it does not appear in the window.

I used a port sniffer and analyzed the tcp packets. thinking about a problem with the media player I reinstalled it complitly with no effect. just the same problem. the html code is recieved but the media player shows only a grey window with an disabled play button. :evil:

[AB-Rob]

We know why its happening.

Install this patch:

I get a blank screen when playing DRM movies.
Please apply recent patches from Microsoft and this in particular :
http://www.microsoft.com/downloads/details.aspx?FamilyID=AF9CF65E-0C55-452E-A0FA-3AA165E667C1&displaylang=en


Besides that make sure your date/time is current on the PC. If it was wrong then you move the data ahead itll screw up the licensing.

[MovieResort]

still doesn't work

[AB-Rob]

im out of ideas then

try on a laptop or another pc .. besides that im stumped

we dont get many issues in customer service from members..luckily its only one in like 100000

[xpc]

i had a user that had a problem grabbing the license, i think he said he updated the drm was like a patch or codec or something fixed his problem he updated it manually because his windows media wouldnt get it itself.

[tbm]

i tried it on three pcs, all with the german xp and media player version, all updates and bugfixes are installed. problem happens on all three. i still tried to completely reinstall the media player german, english and french version. nothing happens.

as i said before the tcp packets are correct, the html code seems to be correct but it is not shown in the window.

[AB-Rob]

Ahh that explains it.

Some reason its a german related thing.

If you can install all english packs into your PC that might solve it.

[xpc]

heres how i fixed my windows media when i couldnt get the license go to tools - options - on the player tab make sure "connect to the internet(overrides other commands)" is checked and play the video again should fix the problem. may fix others as well.

[MovieResort]

Got it finally !!
It's a problem only existing with the german windows version !

This patch fixes it :
http://download.microsoft.com/download/8/4/8/8489ceba-e0e9-404b-9d50-5bc84a287035/WindowsMedia9-KB822620-x86-DEU.exe

"The play button is enabled too early" What a fucking description ! No wonder, nobody found that patch before...

[AB-Rob]

AWESOME!!!!!!!!!

You rock!!!!

[MovieResort]

You rock!!!!


Allready knew that :D