A FEW THINGS HAPPENING AT AB

[AB-Rob]

For everyone that is having issues that need to be resolved please read.

Part of the staff at AB has been releived of their duty due to their incompetence and attitude. While we did bring a few new people in they are still understanding how our system works. So all in all they are slow at the present time. Now you can understand why some stuff takes longer to answer. Please bear with us.

Space issues, please direct all queries to http://www.adultbouncer.com/support/ or techsupport@adultbouncer.com. If there is no response please send it again as our mailserver likes to reject stuff sometimes. We are moving all email to our inhouse network so it can be monitored easier. We are also switching our support management system to something alittle more robust and stable because as you can see tickets get rejected or lost.

2 weeks ago we had 2 systems fail on us and it took us ALONG time to these systems back online. While there was some agitation we did work as fast as we can. We were limited by our hardware capability. Copying over 1600GB's from machine to machine over network was very slow.

I hope most of you can better understand what is going on. We dont deliberately miss tickets or emails to upset webmasters. AB is growing and many of our recent support methods can not handle our activity so this is the reason we are porting the system over to something new.

We are making improvements to our system everyday so again please bear with us while we work as fast as we can to help everyone.

Weekends will be have technicians available once they can understand how the system operates.

[13928]

Thank you Rob.

I guess sometimes we just need to know that you're here with us

Kindest Regards

Mike

[AB-Rob]

I totally understand ;)

I try to visit the forums as much as possible but i get cought up in emails. Im trying to move away from this so that i can visit forums again.

I promise alot of things will improve, we jus need the time to teach the new people how to work in our environment and so forth.

Thank you.

[PervMakr]

Thank you Rob.

I guess sometimes we just need to know that you're here with us

Kindest Regards

Mike

I agree, it does help to hear something from ya Rob. I think help on the weekends would be a great addition. Also something for late night would be a great help. In the brief amount of time I was an AB employee I can't tell you how many times I was in chat at three am and people would pop in with issues.

Also, I think maybe having a phone tech support might help. The reason I say this is because I can't tell you how many times I have taken the time to explain problems, made web pages showing all the problems with detailed descriptions and I would get a response, if from Rob, "I'll let them know." Or when sent to other techs, it's, "I don't see a problem." Or, "That's the way it's supposed to be." I would get so pissed off. I spend all that time trying to explain the problem and then it more or less gets ignored. Now the last time I had problems and did all that Arun called. He still didn't get it. But I walked him thru it in real time and he got some of it resolved. Then when he did all he could cause he was getting busy with something else, I think? Rob jumps on the phone. Now I could tell Rob sounded like he had the attitude of, there's nothing wrong. But I explained it and I think he (Rob) was a little surprised to see that all the stuff Ii specified and said was wrong, was. But for the most part within a few minutes I was able to convey the issues and we got it mostly resolved. It took no time at all and saved a lot of headaches. And we got Rob and I got laugh to laugh a little and make fun of Arun. (Just kidding Arun:p)

I really think if you set up an 800 number for webmasters and hired some poor shmuck webmasters with access to stuff like Arun or Gary and had them work an 8 hour shift 5 days a week they could solve so many problems. And I bet if you had someone build that AB MGP you could get him some free help by giving them top listings. There are just so many things you could do to get fast efficient help.

But as I said above I'm glad you popped in for the update and I look forward to seeing the things you mentioned implemented.

Bullet...
P.S I want my Jacket, I'm cold! :P

[Kebie]

Lots of other AVS systems have phone tech support. It also makes it less impersonal.

I always found really distrusting when you couldn't put a name/voice behind a person that is supposed to send you money in the world of online buisness.

[Honeysuckle]

Hi Rob,

as my fellow webmasters already said: It is a good thing to get an update from AB once every while.

At least for me, most of the frustration does not come from things not working. It comes from not knowing what's up, not knowing when it will be fixed and whether it really is being taken care of.

Take the issue of .249: The sites were down for almost two weeks. And while you probably didn't know exactly how long it would take to restore them, you probably had a rough idea that it would take longer than a day or two. Now, when I asked in the chat "when wil 249" be back, the reply I often got was "It is being taken care of, shouldn't take too long." I would have preferred it, if someone told me from the beginning: "We have a huge fuckup here and it'll take at least a week to clean up".

Well, just my 2€c,

Honeysuckle

[AB-Rob]

I agree, and we are introducing phone tech support for webmasters no doubt about it.

But the 800 # we arent sure of yet as ALOT of members would call and sit for hours getting help. the cost of the phone call exceeds 3 months of their membership :)

We are just waiting for the phone system to be installed and then it will be live :)

Honeysuckle,

the problem with 249 was that we anticipated it to be the following day but it took longer and longer. This is why we didnt have an ETA. We could say tomorrow but then it wouldnt done and webmasters would be even more upset.

[PervMakr]

lol@Rob you're probably right about the 800 number. I'd be on the damn phone every five minutes :lol: But Rob, if you answer the phone you won't have to worry about hours of time. You know how you are bro. Someone will ask some long drawn out questions and you'll be like, "Yes." Or "No." Or, "Hmm? I'll have Arun look at it."

I did enjoy our conversation though, so I'm sure I'll call soon even if I have to pay for it just so I can hear your calming voice say, "It's ok Perv. You'll get a sign up day." :D

Perv...

[AB-Rob]

ROFL :)

Im so overloaded on tasks that im tryign to spread out across people so i have more time to visit the channel and forums again :(

Once these guys are up to speed then i can interact with webbies again and make sure things are running as they should be :)

[BR Guy]

phone line for webmasters support? cool ! 8)
I'll make a call just to say "hi"
international calls are expensive :P

[AB-Rob]

You got that right.

Some members call for 1 hour asking how to cut and paste a password.

Their bill must be $100 bucks.

[fluevog]

Rob,

Thanks for keeping us in the loop to why AB support has been below par lately. :D

[Zug]

Rob

Thanks for letting us know. I have been un-able to update my site
for the last couple months due to lack of support. I'm sure I've
lost money because of it.

Hopefully everything will return to above average for tech support and
server issues.

ANyone know where I should look for getting paid through PayPal Signups? I have a few and have no idea of how they get added into
my checks. I dont even know if they do get added into my checks.

Thanks BIG-TIME for the heads up. Perhaps emailing the webmasters about these issues would be better than having to check this board?

Zug

[AB-Devil]

Paypal is included with your ABBill check. :lol:

[Prick]

How bout installing voice chat into the chatroom, that'd git rid of the need for the 800 #, you can give and take away chat rights if ya want. Plus I want you guys to hear me when I CUSS!

[AB-Devil]

Heh, not a bad idea. Let me see what can be done. :lol: